1. Parties
Operator: 78 OVER 37 LIMITED. References to "we", "our" and "us" mean 78 OVER 37 LIMITED. References to "you" mean the person or entity using the site or commissioning a domain takedown.
2. Use of the website
You may use this site to evaluate and commission our services. You agree not to disrupt the website's availability, scrape its content for republication without permission, or use it to facilitate the very abuse the service exists to remediate.
3. Engagement
3.1 Statement of work
A domain-takedown engagement is governed by these terms together with a written statement of work or quotation we issue and you accept. The engagement-specific document prevails in case of conflict.
3.2 What we will do
Perform the takedown work agreed in the statement of work, capture forensic evidence, conduct parallel outreach to relevant infrastructure providers (registrar, registry, browser safe-browsing, ad networks, payment processors), prepare UDRP-ready evidence packs where applicable, and provide a closure report.
3.3 What we will not do
No unauthorised access, no denial-of-service, no fabrication of evidence, no fraudulent abuse complaints, no manipulation of registrar dispute systems, no actions that violate the law in jurisdictions where we operate or where targeted infrastructure is located.
3.4 No outcome guarantee
While our closure rate against compliant registrars is high, some are unresponsive or based in jurisdictions hostile to abuse complaints. Statistics quoted on the website are operational averages and not contractual guarantees applicable to any individual case. UDRP and URS outcomes are decided by the relevant dispute panel; we control inputs, not the panel's decision.
4. Your obligations
You confirm: (a) you are authorised to act for the trademark or rights asserted; (b) information you provide is accurate to the best of your knowledge; (c) you will not use our service to suppress lawful speech, journalism, research or commercial competition; (d) you will keep credentials, case identifiers and shared evidence confidential.
5. Fees and payment
Fees are set out in the relevant statement of work. Unless otherwise agreed, fixed-scope engagements are payable in advance and retainer engagements monthly in arrears. UDRP/URS filing fees and counsel fees are billed separately. Late payment may pause active casework after written notice.
6. Confidentiality
We treat your engagement and case files as confidential, subject to the disclosures necessary to file abuse complaints and dispute filings or to comply with law. You agree to treat our reports, methods and pricing as confidential.
7. Intellectual property
Website content is owned by 78 OVER 37 LIMITED. Reports we deliver carry an internal-use licence for the protection of the brand identified in the engagement; resale or rebranding is not permitted.
8. Liability
To the fullest extent permitted by law, our aggregate liability arising out of or in connection with these terms or any engagement is limited to fees actually paid by you to us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, consequential, special or exemplary damages — including lost profits, lost goodwill or business interruption. Mandatory liability that cannot be excluded under applicable law (such as fraud or wilful misconduct) is unaffected.
9. Termination
Either party may terminate an engagement on written notice. We may terminate immediately for breach or unlawful use. Termination does not affect rights and obligations accrued before termination.
10. Changes to the terms
Material changes will be posted here with a new "last updated" date.
11. Governing law
These terms are governed by the law of the jurisdiction stated in the relevant statement of work; if none, by the law of England and Wales, courts of that jurisdiction having non-exclusive jurisdiction. Mandatory consumer-protection rights in your country of residence are unaffected.
12. Contact
For questions about these terms, contact support@overload.su or message @OverSupBot.